Return Policy

🔁 Return & Refund Policy – Treat By Adeebas

At Treat By Adeebas, customer satisfaction is at the core of what we do.
We understand that sometimes a product may not be exactly what you expected — that’s why we offer a 7-day return policy on eligible items across our categories: Haircare, Skincare, and Beauty.

✅ How to Request a Return

To start a return, follow these simple steps:

  1. Contact us within 7 days of receiving your order:
    📧 Email: adeebakhan5509@gmail.com
    📞 WhatsApp: +92 348 9230257

  2. Share your Order Number and the reason for return.

  3. Our team will respond with the return address and detailed instructions.

  4. Pack the product securely in its original condition — including all packaging, tags, accessories, or promotional items.

  5. Once we receive and inspect the returned item, your refund will be processed within 10 business days.

⚠️ Items Not Eligible for Return

To ensure fair and hygienic practices, the following items cannot be returned:

  • Used, damaged, or altered products

  • Items without original packaging, seals, or accessories

  • Products marked as Final Sale or Non-Returnable

  • Skincare and personal care items that have been opened or used
    (Due to hygiene and safety standards)

🔁 Please Note:
We do not offer product exchanges at this time. If you want a different product, simply return your item and place a new order.

💸 Refund Process

Refunds will be processed using your original payment method:

  • Cash on Delivery (COD) Orders: Refunded via bank transfer

  • Online Payments: Refunded back to the same card, wallet, or account used during checkout

You will receive your refund within 10 working days after your return is approved and processed.

🚚 Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we’ll cover the return shipping.

  • If you’re returning the product due to personal reasons (e.g., changed your mind, didn’t like it), then you are responsible for the return shipping charges.

💬 Need Assistance?

We’re happy to help with any return or refund queries:

📧 Email: adeebakhan5509@gmail.com
📞 WhatsApp: +92 348 9230257
🌐 Website: treatbyadeebas.shop

Treat By Adeebas — Trusted Beauty Delivered with Care
Thank you for shopping with us. We’re here to make your self-care journey worry-free.